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Payment Options

This website is hosted by Squarespace. You pay securely through their shopping cart, payments are processed by Stripe or PayPal.

We don’t receive your credit card information.

 
 
 
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Processing and Packing Orders

Work in stock is typically processed, packaged and posted within 2-3 working days. Approximate shipping times are listed below by region. If you need pieces urgently, please Contact us and we will do everything we can do to help you.

For Bespoke orders lead times are 3-6 weeks, a timescale will be agreed at the time of ordering. 

Ceramic pieces are carefully packaged and typically double boxed to ensure safe transit.

 
 

Shipping and Free Shipping

United Kingdom

  • Delivery costs £5/first item + £1/each further item, via Royal Mail tracked or courier tracked.

  • Royal Mail tracked takes 2-3 working days, giving a total delivery time of 4-6 working days.

  • Free delivery on orders over £150, use code ‘FREEUK'.

Europe

  • Delivery costs £10/first item + £2/each further item, via Royal Mail tracked or courier tracked.

  • Royal Mail tracked takes 3-5 working days, giving a total delivery time of 5-8 working days.

  • Free delivery on orders over £200, use code ‘FREEEU'

United States and Rest of the World

  • Delivery costs £15/first item + £3/each further item, via Royal Mail tracked or courier tracked.

  • Royal Mail tracked takes 5-7 working days, giving a total delivery time of 7-10 working days.

  • Free delivery on orders over £250, use code ‘FREEUS'

Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for costs or delays incurred as a result of events outside of our control.

 
 
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Returns and Exchanges

We gladly accept returns, exchanges and cancellations. Please contact us within 14 days of delivery and ship items back in original packaging within 30 days of delivery. 

To request a cancellation, please contact us before the item has been shipped. 

Please note that delivery costs are non-refundable. Buyers are responsible for the return shipping costs, we use and recommend tracked postage. If the item is not returned in its original condition or packaging, the buyer is responsible for any loss of value. 

 Due to the nature of Bespoke or personalised orders, we cannot accept returns on these items unless the item is damaged or defective.

 If you have any questions or problems with your order please email  info@helenbeard.com or telephone  +44 7740 304148